Contact Us

At Sonex Freights (sonexfreights.com), managed by Spartan Transportation Logistics LLC, we believe that professional communication is the foundation of a reliable logistics and retail service. Whether you have a technical inquiry about our industrial products, need assistance with a current shipment, or require business-to-business (B2B) cooperation details, our dedicated support team in Sacramento is ready to help.

1. Direct Contact Information

For immediate inquiries or formal correspondence, please use the following official channels:

  • Corporate Headquarters: Spartan Transportation Logistics LLC
  • Physical Address: 2260 Villa Font Way Spt. C, Sacramento, California 95825, United States
  • Customer Support Hotline: (614) 497-1777
  • Official Support Email: [email protected]

2. Business Operating Hours

Our logistics and support facility operates during standard business hours to ensure your orders are dispatched efficiently:

  • Monday – Friday: 9:00 AM – 5:00 PM (PST – Pacific Standard Time)
  • Saturday – Sunday: Closed
  • Public Holidays: Closed (Orders placed during holidays will be processed on the next business day).

3. Support for Existing Orders

To expedite the resolution of your inquiry, please follow these guidelines when contacting us regarding a purchase:

  • Order ID: Please include your unique Order ID (e.g., #12345) in the subject line of your email.
  • Shipping Issues: If your package is delayed beyond our 14-business-day delivery window, please provide your tracking number so our dispatchers can initiate a trace.
  • Damage Claims: If an item arrives damaged, please attach clear photographs of both the product and the original packaging to your email for a faster refund or exchange process.

4. Response Time Commitment

We value your time. Our team aims to respond to all legitimate inquiries within 24 to 48 business hours. During peak industrial seasons or following federal holidays, response times may be slightly extended, but we guarantee that every customer request will be addressed.

5. Contact Form

If you prefer, you may use the contact form below to send us a direct message. Our system will automatically route your inquiry to the appropriate department (Logistics, Billing, or Product Support).